(no subject)
Feb. 25th, 2009 08:03 amI have to confess myself displeased with Black Phoenix Alchemy Lab thus far. I placed an order with some Christmas money back in January, and am distinctly cranky about the speed and accuracy of information about my order that they've given to date.
I understood from their website that during busy periods it could take from 14-21 business days to prepare an order to shipping. That's annoying, but whatever. I knew, right? Well, I placed my order January 27, and when the order status on their website didn't update until February 16, I was all right with that. 14 business days! Well within scope. The order status updated to read "16 Feb 2009 - Order Shipped," which made me think (silly me), that they has SHIPPED MY ORDER ON FEBRUARY 16. So I started waiting for the package.
February 16 was a Monday. On Friday, February 20, I got an email from USPS informing me that they'd just received shipping notification that my order had a packing slip printed and was ready to ship. I don't know what the hell my order was doing from Monday until Friday, but I am a little crabby that their website was so inaccurate.
The package was only just delivered to the post office to start its journey on Monday, February 23.
I am just deeply annoyed by the inaccurate information on their website. One of my biggest pet peeves is being kept uninformed. If you have a URL to which people can go to track their order status, KEEP IT ACCURATE. Maybe you need a new status which is "ready to ship." I don't know, but telling people their orders are shipped a week before they are in the hands of the USPS is really not okay. I know I wasn't exactly a big spender, but their stuff is expensive and a real risk, and I'm kind of anxious to know whether I just totally wasted my 20-odd dollars.
Bah. Unless their stuff is set-my-world-on-fire awesome, I think I'm not going to do this again ever.
I understood from their website that during busy periods it could take from 14-21 business days to prepare an order to shipping. That's annoying, but whatever. I knew, right? Well, I placed my order January 27, and when the order status on their website didn't update until February 16, I was all right with that. 14 business days! Well within scope. The order status updated to read "16 Feb 2009 - Order Shipped," which made me think (silly me), that they has SHIPPED MY ORDER ON FEBRUARY 16. So I started waiting for the package.
February 16 was a Monday. On Friday, February 20, I got an email from USPS informing me that they'd just received shipping notification that my order had a packing slip printed and was ready to ship. I don't know what the hell my order was doing from Monday until Friday, but I am a little crabby that their website was so inaccurate.
The package was only just delivered to the post office to start its journey on Monday, February 23.
I am just deeply annoyed by the inaccurate information on their website. One of my biggest pet peeves is being kept uninformed. If you have a URL to which people can go to track their order status, KEEP IT ACCURATE. Maybe you need a new status which is "ready to ship." I don't know, but telling people their orders are shipped a week before they are in the hands of the USPS is really not okay. I know I wasn't exactly a big spender, but their stuff is expensive and a real risk, and I'm kind of anxious to know whether I just totally wasted my 20-odd dollars.
Bah. Unless their stuff is set-my-world-on-fire awesome, I think I'm not going to do this again ever.